. our efforts mandate investments in the people, processes, and technology, not just technology, people, processes, and technology. completed training to improve the quality and productivity of claims. more are being trained, and for the new employees at complete more claims per day in their predecessors. use of visibility benefits and questionnaires. online forms for submitting medical evidence has dropped average processing time as a medical exams and improved accuracy. there are now three lines for processing claims, an express line for those that will predictably take less time, a special operations lane for unusual cases or those requiring special handling, and a core lane with roughly 60 percent of the claims, and that is the remainder. technology is critical, and in the backlog. our paperless processing system, veterans benefits management system will be faster and improve access, live automation, and reduce aryans. thirty regional offices now use this. of 56 will have it by the end of this year. homelessness, the last of our three particles, to end veterans homelessness in 2015.